How to get started
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The first thing you need to do...
Give us a call or write to us!
You can get started within 24 hours and the first thing you need to do is contact us!2
Advice on transporters and integrations
Over the phone, we’ll advise you on which carriers are right for your needs. Most customers are set up to be able to book with 2-5 carriers, so all requirements are covered, e.g. import, export, speed, type of cargo, etc. We will also advise you on possible integrations, if you need API exchange with e.g. your financial system or webshop.
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Creating logins
We create logins for you and the employees who need to be able to access and book online. As soon as they are ready, you can make your first booking
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Integrations
If you need to set up integrations between our booking system and your systems, these will be set up as soon as possible. Ask us for a more precise timeframe for your specific integrations.
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FAQ
How soon can I get started?
If you call us right away, we can set up your login today. Then you have the option to book directly in our online booking module. Integrations take time, so they are typically up within days/weeks depending on severity, systems etc.
Which carriers can I choose from?
Online Cargo has direct access to 33 freight providers who can solve your freight needs whether they are domestic or international.
Get the full forwarder and freight provider list when you call us.
How do I integrate with my systems?
Integrations are arranged individually and agreed upon when you first contact us. The setup is done through our partner Cargoflux, who sets up the API exchanges between the systems and advises you on specific solutions, possibilities and possible limitations.
CargoFlux in-house developers set up and test all integrations and API or EDI solutions. At cargoflux.com/dk/kom-godt-i-gang you can read about how they work.
How do I receive charges from carriers?
I would like to have an additional carrier on my appointment, how do I do this?
Call us every weekday 9-16 on 7199 4151 and we’ll connect the carrier you’re missing.
As soon as the carrier is connected – which is typically within a few minutes, you can book in the system.
Be aware that special integrations or “non-standard” freight solutions may extend the time before the new carrier is set up correctly.
A package has gone missing, what do I do?
If your parcel is lost, please contact Online Cargo customer service on tel. 7199 4151
Is there anything I can’t ship?
The different carriers each have their own range of freight solutions they offer and specialise in to the fingertips. This also means that not everyone can handle specific freight solutions, so if you’re not sure who to use for a particular job, give us a call and we’ll help you out.
Special freight needs may include:
- refrigerated and food products
- goods with a short shelf life, e.g. biological samples
- Value-added services
- Dangerous goods, e.g. goods containing gases
- Particularly large or heavy consignments
Can you transport animals?
Animal transport by air is offered by very few and depends on destination, restrictions on the transport of animals between countries and much more. Call us and we can tell you if your animal transport can be solved through our partners.
I need a mover - can you move personal belongings?
We are freight forwarders – not movers
So the answer is no if you only want to move your personal belongings around the country. So if you need someone to carry your stuff down from the third floor or move a sofa, we can’t help you. Instead, we recommend that you find a local mover or use 3×34.
Get your belongings out into the world
If you’re heading out into the world on a posting, for example, and need to get a 40-foot container across the Atlantic, we can help. However, you will need to put your belongings in the container yourself or hire a mover to fill it. Call us to find out how.
Shall we talk?
Follow one of the buttons below and get in touch with us right away
Adresse
Onlinecargo ApS
Baldershøj 25, 1.
DK-2635, Ishøj
Telefon: (+45)7199 4151
E-mail: info@onlinecargo.dk
CVR - 3697 3552